FAQ


Q1 : I want to purchase a reagent. How can I place an order?
A1 : To order a reagent, please contact your local TCI office or distributor. They can provide information about delivery, and also details of our terms and condition.
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Q2 : If I need a reagent in a hurry, could you send it to us directly?
A2 : Usually, we make deliveries through our own TCI offices or our distributor network. In urgent cases, it may be possible for us to dispatch a product directly to a customer. Please talk to your local office or distributor before placing an order.
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Q3 : Can we obtain unstable reagents, such as diazomethane?
A3 : TCI does not handle unstable reagents [such as diazomethane], which decompose before reaching the customer. However, we supply the precursors for making many such reagents. For more details, please see Reagent Precursors.
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Q4 : Is it possible to return products?
A4 : Because chemicals have various properties, our quality control policy generally forbids product returns. Please place your orders carefully.
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